🔐 Privacy Policy
Your privacy matters to us. At Kaltrezuo Casino Hotels, we value your trust and are dedicated to protecting your personal data. We treat your information with the utmost respect, using it with transparency, responsibility, and care.

💼 Information We Collect:

Contact Information (name, email, phone):
We gather this when you book a room, join promotions, or contact our support team. It helps us manage reservations, keep you informed, and communicate smoothly during your visit.

Reservation Details and Preferences:
From check-in/check-out dates to room choices and personal requests (like late checkout or a non-smoking room), this info lets us customize your stay and deliver the service you expect.

Payment Information (securely encrypted):
Your payment details are processed using advanced encryption for bookings, in-resort purchases, or casino credit. We don’t store your full card details and follow strict PCI standards to keep your financial info safe.

Feedback & Reviews:
Whether through direct feedback, surveys, or online reviews, your input helps us improve. We collect this voluntarily to better understand your experience and continually enhance our services.

🛠️ How Your Information is Used:

To Manage Bookings & Improve Your Stay:
We use your details to confirm your reservations, prepare for your arrival, personalize your room, and support you during your stay.

To Enhance and Customize Your Experience:
Based on your preferences and previous visits, we aim to make each stay better — from remembering your favorite room to offering personalized recommendations and upgrades.

To Share Promotions & Offers (only with your consent):
If you opt-in, we’ll send you exclusive deals, VIP event invites, and loyalty offers tailored to your interests and stay history.

🔓 Your Rights:

Access Your Information:
You’re entitled to know what personal data we have about you. Contact us at any time to request this information.

Request Edits or Deletion:
Need to update or remove your data? Let us know. We’ll correct or delete it where possible, following legal and operational guidelines.