📖 Terms & Conditions
Before booking or using any services at Kaltrezuo Casino Hotels, please take a moment to review the following policies. By making a reservation, entering our property, or participating in any of our offerings, you agree to abide by these Terms and Conditions.

🔞 1. Age Policy
Guests must be 21 years or older to access any casino-related areas including gaming floors, lounges, and event spaces within Kaltrezuo.
✔️ A valid government-issued photo ID is required at check-in and may be requested during your visit.
Minors under 21 are welcome in designated non-casino areas when accompanied by an adult, but cannot enter gaming zones under any circumstances.

🛎️ 2. Booking & Cancellation Policy
Reservations are confirmed once valid payment or a deposit is provided, and are based on availability.
✔️ Free cancellations are accepted up to 24 hours prior to check-in.
✔️ Cancellations made within 24 hours may incur a charge equal to one night’s stay or more, depending on the booking.
✔️ No-shows will be charged in full unless otherwise stated in your reservation policy.
Always refer to your confirmation email for specific cancellation terms.

🎲 3. Responsible Gaming Policy
Kaltrezuo is committed to responsible gaming in a safe and respectful environment.
✔️ Guests are encouraged to gamble responsibly and stay within their personal comfort limits.
✔️ Management may restrict access or refuse service if guest behavior becomes unsafe or inappropriate.
✔️ Self-exclusion or gaming limits are available upon request through our Guest Services or Responsible Gaming team.
Entertainment should be fun — your safety and well-being come first.

👔 4. Guest Behavior Standards
We hold our hospitality to high standards and expect all guests to behave respectfully.
✔️ Harassment, offensive language, or disruptive behavior toward staff or others will not be tolerated.
✔️ Vandalism, theft, or illegal actions will result in removal from the property and may be reported to authorities.
✔️ Dress codes may be enforced in specific areas like restaurants or VIP lounges — check posted signs or ask our concierge.
We reserve the right to cancel bookings or deny services due to misconduct.

🛡️ 5. Liability & Guest Safety
Your security is a top priority at Kaltrezuo.
✔️ However, we are not liable for lost, damaged, or stolen belongings left unattended in rooms or public spaces.
✔️ Please store valuables such as cash, jewelry, or passports in in-room safes or with our secure front desk.
✔️ Surveillance cameras are used throughout key areas for added protection — but guests are also encouraged to remain vigilant.

📌 6. Updates to These Terms
These Terms & Conditions may be revised at any time due to changes in law, hotel policy, or service updates.
✔️ Continued use of our hotel, facilities, or website signifies your acceptance of the most recent terms.
✔️ We recommend checking this section regularly to stay informed about any updates.